In another case of what might make you lose faith in e-commerce sites, a 26-year-old software engineer from Mumbai ordered an Apple iPhone 8 only to receive a detergent bar wrapped in a box, after having paid the full amount of Rs 55,000.
Tabrej Mehaboob Nagrali, a software engineer, approached the city police and a case of cheating has been registered against the Softbank-backed Flipkart valued at over USD 17 billion in central Mumbai’s Byculla police station.
In his complaint, Nagrali said he had ordered an iPhone 8 on the shopping portal and made the full payment of Rs 55,000. On January 22, he alleged that the package delivered at his house in Panvel in the neighbouring Navi Mumbai had a detergent bar inside, instead of the premium mobile phone.
“Nagrali approached us with a complaint yesterday, and an offence of cheating was registered against Flipkart,” Avinash Shingte, senior police inspector at the Byculla police station, told PTI today.
When contacted, a Flipkart spokesperson claimed the e-tailer has a zero tolerance policy on customer trust impacting incidents, and added, “we are investigating the incident and will resolve the matter at the earliest.”
This is not the only case in the history of wrong deliveries by e-commerce giants. In a similar instance from 2016, Flipkart delivered a Samsung Galaxy Note 4 hopeful a bar of soap instead of the premium smartphone.